Refund Policy
1. No Cancellations
As per our Terms of Service, once an order is placed on rivah.store, it cannot be cancelled or modified. This includes all pre-orders.
2. Returns & Exchange
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Final Sale: All purchases are final. We do not offer refunds or returns for "change of mind."
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Defective or Damaged Items: If you receive a damaged or incorrect product, you must notify us within 48 hours of delivery.
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Proof Required: To be eligible for an exchange or store credit regarding a defect, you must provide:
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High-quality photos of the damage.
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An unboxing video showing the package being opened for the first time.
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3. Eligibility for Exchange
To be eligible for an exchange (where applicable), your item must be:
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Unused, unwashed, and in the same condition that you received it.
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In the original packaging with all tags intact.
4. Non-Returnable Items
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Items purchased during a sale or using a discount code.
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Complimentary gifts (compensated via voucher only, as stated in our Terms).
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Innerwear or specific personal apparel for hygiene reasons.
5.Refunds (If Applicable)
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We primarily offer Store Credit or Exchanges. Cash or bank refunds are only processed in the rare event that a product is out of stock after you have already made a payment.
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6. SHIPPING COSTS
6. Shipping Costs
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Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.